About ShadowTrack Investigations

Discover Our Investigative Excellence

Welcome to ShadowTrack Investigations, your trusted partner in the pursuit of truth and justice. Rooted in the principles of UK law enforcement, our mission is to deliver investigative services that not only resolve complex inquiries but do so with an unwavering commitment to integrity and accuracy. Established in Lichfield, ShadowTrack Investigations was conceived with the vision to redefine private investigative services in an ever-evolving legal landscape.

Our Story

Founded by Kirk, a seasoned investigator with a deep respect for the intricacies of the law, ShadowTrack Investigations began as a modest operation committed to making a significant impact. From our humble beginnings, we have grown into a respected name in the industry, known for our forensic precision and ability to unravel the most perplexing cases.

Company Founding

Kirk & Charlotte Started within the industry back in 2007 before starting ShadowTrack Several Years Later

2007

Small Beginnings

From a small villeage close to the heart of lichfield to full UK national Coverage

2013

Introduction of Advanced Technology

With evolution we found that shadowtrack became increasingly more busy with cyber work. since then we have been at the forefront on cyber investigations

2017

ICO Certification

The company gains national recognition for its ICO Registration

2019

Community Outreach

The newly merged company launches a community outreach program to promote safety and security awareness.

2023

Empowering Justice, Empowering Peace

 

At ShadowTrack Investigations, we believe that peace of mind is a fundamental right. Our mission is profound yet simple: to secure your interests and ensure justice, one meticulous investigation at a time. We are driven by the conviction that our services are not just a means to an end but a commitment to the safety and well-being of all.

We don’t just keep pace with the evolution of private investigation; we set the bar. By incorporating advanced forensic technologies and sophisticated surveillance methods, we provide our clients with an unparalleled level of service. Our proactive approach to investigations, ranging from corporate espionage to personal legal matters, ensures that we are prepared for the challenges of tomorrow, today.

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Our Location
  • Lincoln House Lichfield
    West Midlands WS13 8RZ
Contact Info
  • 01543 755513
  • 07399814126
  • info@shadowtrack.co.uk
  • Opening Hours 24hrs Never Closed
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Terms and Conditions for ShadowTrack Investigations

Introduction Welcome to ShadowTrack Investigations. These Terms and Conditions (“Terms”) govern the use of our services and website. By accessing our services, you (“Client”, “you”) agree to be bound by these Terms and all applicable laws and regulations.

Description of Services ShadowTrack Investigations provides various private investigative services (“Services”). Each Service is described in detail on the respective service pages of our website. Clients are encouraged to review these descriptions to ensure that the Services meet their requirements.

Acceptance of Terms By booking a Service with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must not use our Services.

User Account and Registration To access certain Services, you may be required to create an account. You agree to provide truthful and accurate information during the registration process and to update such information as necessary.

Service Use The Client agrees to use the Services in accordance with all applicable laws and regulations and not for any unlawful purpose. The Client is responsible for the accuracy and legality of any information provided to ShadowTrack Investigations.

Payment Terms Payment for Services must be made in full at the time of booking. We accept payments through our website, processed securely via Stripe or other payment gateways.

Client Obligations The Client is responsible for providing accurate and complete information as required for ShadowTrack Investigations to perform the Services. The Client agrees not to use the Services for any illegal or unauthorized purpose.

Cancellation and Rescheduling Services may be cancelled by the Client up to 7 days prior to the scheduled commencement without penalty. To cancel or reschedule a Service, the Client must notify ShadowTrack Investigations in writing.

Confidentiality ShadowTrack Investigations upholds strict confidentiality policies. Information pertaining to the Client and the investigative subject will be treated with the highest level of discretion.

Intellectual Property Rights All content on the ShadowTrack Investigations website, including text, graphics, logos, and images, is the property of ShadowTrack Investigations and is protected by intellectual property laws.

Limitation of Liability ShadowTrack Investigations will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our Services.

Governing Law These Terms shall be governed by and construed in accordance with the laws of the United Kingdom and the local laws of Lichfield.

Changes to Terms ShadowTrack Investigations reserves the right to modify these Terms at any time. Your continued use of the Services following any such changes constitutes your agreement to follow and be bound by the Terms as amended.

Contact Information If you have any questions about these Terms, please contact us using the information provided on our website.

Refund Policy for ShadowTrack Investigations

General Policy Our refund policy is designed to be clear and fair. We understand that plans can change and we are committed to accommodating our clients’ needs.

Refund Eligibility Refunds are strictly limited to cases where the failure to provide the purchased Service is attributable solely to the fault of ShadowTrack Investigations.

Cancellation Refunds Clients are entitled to a full refund for cancellations made at least 7 days prior to the scheduled start of the Service. Cancellations made within 7 days of the service commencement date are not eligible for a refund.

Non-performance Refunds In the rare event that ShadowTrack Investigations is unable to perform the Service due to our own error, a proportionate refund will be issued, depending on the extent of the Service that was not provided.

Refund Requests To request a refund, Clients must submit a written claim to ShadowTrack Investigations within a reasonable period following the date of the Service for which the refund is sought.

Processing Refunds Upon validation of a refund claim, refunds will be processed promptly. The refunded amount will be credited back to the original method of payment within a standard timeframe dictated by the payment processor.

Amendments to Refund Policy This Refund Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Information For more information about our Refund Policy, or to submit a refund request, please contact us using the information provided on our website.